We have engineered comprehensive protections into every interaction on PawStay — from multi-tier sitter identity checks to end-to-end payment escrow.
Verified through WCFM's vendor verification module: mandatory government photo ID check, address proof, phone validation, and manual staff review before taking bookings.
Only clients who have booked and completed authentic stays through PawStay can leave feedback. No anonymous or incentivized reviews.
All payments are held securely in escrow until service completion. Sitters are guaranteed prompt payout and pet parents are protected against no-shows.
Our specialized trust and safety team is available around the clock to support emergencies, answer questions, and facilitate bookings.
Never pay outside PawStay. Every booking confirmed on our platform is protected by automated escrow authorization and backed by 24/7 dispute resolution.