Become a Sitter

💬 KNOWLEDGE BASE & SUPPORT

Frequently Asked Questions

Everything you need to know about booking, sitter verification, payment protection, and platform features grouped by topic.

Bookings & Meet-and-Greets

Enter your location, service needed, and booking dates on the Find a Sitter page. Filter by ratings and distance, message sitters directly, and confirm your reservation when you are ready.
A Meet & Greet is a complimentary, low-pressure introduction between you, your pet, and the sitter before the scheduled stay. It ensures your pet feels comfortable with the sitter and familiar with the environment.
You can easily request booking date modifications or cancellations directly from your My Orders / Bookings dashboard in accordance with our transparent Cancellation Policy.

Payments & Payouts

When you confirm a booking, payment is securely authorized and held in our protected escrow account. The sitter is not paid until the service has been successfully completed.
Founding sitters who join during our launch window keep 100% of their earnings with 0% platform deductions for 18 months. Following that period, PawStay charges an industry-lowest flat 5%.
Sitters receive automated payouts directly to their verified bank account via Stripe within 48 hours following the successful conclusion of each completed booking.

Trust & Safety

The PawStay Guarantee safeguards all transactions made through the platform against no-shows, unexpected cancellations, and service discrepancies, backed by 24/7 mediation and refund assistance.
Sitters have immediate access to 24/7 PawStay support and instructions for local veterinary emergency care as provided in your pet profile.
Yes. Only verified pet parents who have completed an official booking through PawStay are permitted to post ratings and reviews. Reviews cannot be edited or removed by sitters.

Still have questions?

Our customer support team is on standby 24/7 to help you with bookings, safety queries, or account setup.

Contact Support