Please review the marketplace terms, user responsibilities, and booking policies that govern the PawStay community.
PawStay is a technology marketplace platform connecting pet parents seeking pet care services with independent, verified pet sitters. PawStay facilitates discovery, secure communications, escrow payments, and verified reviews, but is not itself a direct employer of sitters.
Pet parents must provide accurate, complete information regarding pet health, vaccination records, behavioral traits, and special requirements. Sitters must provide truthful identity and address documentation during the verification process.
All booking transactions must be conducted on-platform through WooCommerce payment gateways. Funds are held in escrow and released to sitters only after stay completion. Off-platform payments are strictly prohibited and void all platform protections and guarantees.
Approved sitters agree to provide compassionate, attentive care in accordance with instructions agreed upon during the booking. Sitters must maintain clean environments, follow feeding schedules, and send regular photo updates to pet parents.
Both parties agree to abide by the PawStay Cancellation Policy. Repeated unexcused cancellations by sitters may result in badge removal or account suspension to protect platform reliability.
Our support team is here to answer any questions about platform policies.