🔒 100% ESCROW PROTECTION
The PawStay Payment Guarantee
Every booking made through PawStay is backed by our full payment security promise. We safeguard your funds before, during, and after care.
1. Never Pay in Cash or Offline
Paying through the official PawStay platform is required to activate the PawStay Guarantee. Cash payments, peer-to-peer wire transfers, or offline arrangements waive all platform safeguards, background check protections, and refund coverage.
2. Guaranteed Sitter Compensation
Sitters never have to worry about unpaid invoices or awkward payment reminders. Funds are pre-authorized upon booking and automatically released into your verified account within 48 hours following successful stay completion.
3. Dispute Mediation & No-Show Protection
In the rare event of a sitter cancellation or service discrepancy, payout is immediately held and our trust team assists with replacement sitter matching or full refund processing according to our cancellation policy.
How Escrow Protection Works
1
Step 1: Secure Reservation
When you confirm a booking, payment is securely processed and placed into our protected escrow account.
2
Step 2: Care with Photo Updates
Your pet receives loving care with regular photo and GPS walk updates sent directly to your phone.
3
Step 3: Service Completion
The booking concludes when you return and confirm everything went smoothly with your pet.
4
Step 4: Payout Released
The sitter receives their guaranteed earnings directly into their verified bank account within 48 hours.