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Cancellation Policy

Clear, fair cancellation guidelines designed to protect both traveling pet parents and dedicated sitters who reserve their schedule for your pet.

Standard Cancellation Tiers

PawStay sitters select one of three standard cancellation policies that best fits their schedule. The applicable policy is clearly visible on every sitter profile and during checkout.

  • Flexible: 100% full refund if cancelled up to 24 hours before the booking start date. 50% refund thereafter.
  • Moderate: 100% full refund if cancelled up to 5 days before the booking start date. 50% refund thereafter.
  • Strict: 100% full refund if cancelled up to 7 days before the booking start date. 50% refund thereafter.

Sitter Cancellation Guarantee

If a sitter cancels a confirmed reservation for any reason, the pet parent receives an immediate 100% full refund and priority assistance from PawStay Support to find a replacement verified sitter nearby.

Extenuating Circumstances & Medical Events

Full refunds may be issued regardless of policy tier in cases of verifiable emergency medical events involving the pet or pet parent, or severe severe natural events impacting travel.

Need Help with a Cancellation?

Manage your reservation directly from your dashboard or get help from our support team.

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