We respect your privacy and protect your personal, pet, and verification data with industry-standard security safeguards.
We collect personal details necessary to create your account, manage bookings, and facilitate communication (name, email address, phone number, neighborhood location, and pet profile information).
Government ID cards, utility bills, and certificates submitted for sitter verification are stored securely in protected directories accessible solely by authorized Trust & Safety administrators. Verification documents are NEVER made public or shared with other users.
PawStay does not store sensitive credit card or banking credentials on our servers. All transactions are securely handled by PCI-DSS compliant payment processors through WooCommerce.
Your data is used strictly to provide pet care marketplace services, authenticate user accounts, process payouts, prevent fraud, and send essential transactional updates regarding your bookings.
Reach out to our privacy and data protection team anytime.