Have a question about a booking, need help with your account, or require urgent safety assistance? Our dedicated pet care team is ready to help.
If you have an active booking and require urgent medical or veterinary safety assistance, call our priority safety line at +880 1800-PAWSTAY or email safety@pawstay.dreamtourbd.com for immediate 24/7 response.
For general questions, booking queries, and account assistance.
support@pawstay.dreamtourbd.com
For sitter verification inquiries, background checks, and incident reports.
safety@pawstay.dreamtourbd.com
Support Desk: 8:00 AM – 10:00 PM (Daily)
Emergency Safety Line: 24/7/365 for active stays
Many common questions regarding bookings, verification, payments, and cancellations are answered in our FAQ.